Frequently Asked Questions
Your guide to shopping with Exept Studios
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed, contemporary fit.
Are your garments ethically produced?
At Exept Studios, we prioritize sustainable practices. Our collections are manufactured in fair-trade certified facilities using high-quality, durable materials designed to last.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request changes or cancellations within 60 minutes of purchase by contacting our support team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.